Overview
At Pharmakinetics, we stand behind the quality of every product we sell. If you are not completely satisfied with your purchase, we’re here to help.
Return Window
Returns are accepted within 30 days of the date your order is delivered.
To qualify for a return, all items must:
- Be unused and unopened.
- Be in their original, sealed packaging.
- Be in the same condition as when they were received.
- Include proof of purchase or your order number.
Products That Cannot Be Returned
Because many of our products are sterile laboratory supplies, we cannot accept returns on any item that has been opened, unsealed, used, or altered.
The following items are not eligible for return:
- Opened or used bacteriostatic water vials.
- Opened syringe or needle packages.
- Opened alcohol prep pads.
- Opened sharps containers.
- Products with broken tamper-evident seals.
- Products damaged due to misuse, improper storage, or customer handling.
- Clearance, promotional, or final sale items.
- Gift cards.
For the safety of all customers, sterile products cannot be restocked once their packaging has been opened.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number.
- A brief description of the issue.
- Photos of the product and packaging.
Once reviewed, we will work quickly to provide a replacement, store credit, or refund when appropriate.
Refunds
After your returned item has been received and inspected, we will notify you by email regarding the status of your refund.
If approved, your refund will be issued to the original payment method. Depending on your financial institution, refunds typically appear within 3–10 business days.
Late or Missing Refunds
If you have not received your refund:
- Check your bank or credit card account.
- Contact your credit card provider, as processing times may vary.
- Contact your bank for additional information.
If you have completed these steps and still have not received your refund, please contact us and we’ll be happy to assist.
Exchanges
We replace items only if they are defective, damaged during shipping, or if an incorrect product was sent.
To request an exchange, contact us before returning your item.
Return Shipping
Unless the return is the result of our error (such as a damaged or incorrect item), customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
For returns of higher-value orders, we recommend using a trackable shipping service or purchasing shipping insurance. Pharmakinetics cannot guarantee receipt of returned packages that are lost in transit.
How to Start a Return
Before sending any item back, please contact our customer support team so we can provide return instructions and a return authorization if applicable.
Returns sent without prior authorization may experience delays in processing.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: [email protected]
Return Address:
Pharma Kinetics LLC
15333 North Pima Road, Suite 305
Scottsdale, AZ 85260
[email protected] · 833-390-9444